Refund & Return Policy – Zevaro

Return Eligibility

You may request a return or refund under the following conditions:

• Item is damaged, defective, or incorrect upon delivery
• Request is submitted within 3 days of receiving the order
• Product remains unused, unworn, and in original packaging
• All tags, accessories, and invoice are intact

Non-Returnable Situations

We do not accept returns in the following cases:

• Product has been used, washed, or altered
• Request submitted after the allowed time period
• Minor color variation due to lighting/screens
• Customer changes mind after confirmation

Return Process

To initiate a return:

• Contact our support team via WhatsApp
• Share your order number and issue details
• Provide clear images/videos if required
• Wait for approval and return instructions

Note: Unauthorized returns will not be accepted.

Refund Policy

Once your return is approved and inspected:

• Refund will be issued within 3–5 working days
• Amount will be transferred via Bank / JazzCash / EasyPaisa
• You will be notified once refund is processed

Exchange Policy

We offer exchanges only in case of:

• Wrong product delivered
• Size issue (if applicable)

Exchange depends on stock availability.

Shipping & Charges

• Delivery charges are non-refundable
• Return shipping may be paid by customer
• Free replacement in case of our mistake